← Services

Our Terms & Conditions

Clixma Supply Chain Limited (CSL) · Last updated: 01 January 2026

  1. We are a freight forwarding company and are responsible for your package collection, inspection, consolidation, container booking & ongoing customs clearance from the country of origin to the country of destination.

  2. The client (you) are responsible for packaging of your product, correct indication of your packages & timely payment of all customs & freight charges.

  3. We (CSL) reserve the right to reject hazardous, prohibited or improperly packaged cargo at our warehouse.

  4. Clients are responsible for insurance of their packages from port of origin to the country of destination but CSL is responsible only for packages within our warehouses.

  5. Provisional invoices are issued after loading in China, we will re-issue new invoices once packages arrive and are rechecked in Ghana for confirmation.

  6. Our minimum CBM is pegged at 0.10CBM and you will be billed per consolidated invoice. Hence, remeasurements begin at 0.10CBM and above. For FCL, reach out to our customer support team for assistance.

  7. Please note that your shipping fees do not include delivery to your destination - office or home but is offered on optional basis subjected to our terms and conditions.

  8. You are liable to pay GH₵ 100.00 per day/package as warehousing fees after 7 days of cargo arrival for pickup or delivery or pay at a declared flat rate as a consideration to customers.

  9. You shall pay at least 50% deposit of your total invoice 7 days after loading and full payment on container/vessel arrival at Tema port before customs clearance is completed.

  10. All fragile items must be covered and protected in styrofoam, wooden pallets and frame or get damaged at your own risk.

  11. Small packages are more susceptible to loss or damage due to handling processes. Clients are strongly advised to consolidate or repackage their goods to a minimum volume of 0.10 CBM before delivery to our warehouse. CSL shall not be liable for replacement or compensation of packages below 0.10 CBM.

  12. For packages with a minimum volume of 0.10 CBM, CSL may, at its discretion, provide partial compensation in the event of loss or damage. However, such compensation shall not exceed three (3) times the applicable shipping cost.

Questions about any of these terms? Call CSL on 0244699112 or raise them at the front desk — the team will walk you through what applies to your shipment.